Course Guaranteed to Run
Course guaranteed to run. If only one participant registers, the course is converted into private flexible 1-to-1 training and consulting.
Why This Course Matters
The Business Problem We Solve
Field service organisations lose up to 30% of technician productivity due to inefficient scheduling and disconnected communication. Microsoft Dynamics 365 Field Service solves these challenges by fully integrating service operations and enhancing the technician experience, ensuring that the right technician is dispatched to the right job at the right time.
In this course, participants will learn how to leverage Dynamics 365 Field Service to manage work orders, optimize scheduling, and ensure seamless operations. This training is tailored for those looking to gain a comprehensive understanding of field service management.
Who Should Attend
What You Will Be Able to Do
- Understand the Field Service entity model
- Configure work order lifecycle effectively
- Schedule work orders using advanced tools
- Optimize technician dispatching
Programme
Practical Exercises & Labs
- Configure a complete work order type in Dynamics 365 Field Service
- Schedule work orders using the Schedule Assistant
- Implement and configure the D365 mobile application
Practical Deliverables
Teaching Methods
Certification & Exam Alignment
Certification alignment: This course prepares participants for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant Associate examination. The exam is administered independently at Pearson VUE.
The course provides direct preparation for the MB-240 examination.
The exam is not automatically included unless explicitly stated. The exam may be administered independently by the relevant certification body or testing provider.
Prerequisites
Assessment
Delivery Options
Upcoming Sessions
No upcoming sessions scheduled.
Request a date or private session.
FAQ
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