[bt_section layout=”boxed” top_spaced=”topExtraSpaced” bottom_spaced=”bottomSpaced” skin=”dark” full_screen=”yes” divider=”no” back_image=”1315″ back_color=”” back_video=”” video_settings=”” parallax=”0.1″ parallax_offset=”” el_id=”” el_class=”btStriped black” el_style=”” vertical_align=”btBottomVertical” animation=”” animation_back=”” animation_impress=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=””][bt_row][bt_column width=”1/1″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_header superheadline=”AMÉLIORER LES PERFORMANCES DE VOS SERVICES INFORMATIQUES AVEC ITIL” headline=”Formation ITIL® Foundation” headline_size=”extralarge” dash=”bottom” subheadline=”ITIL est un référentiel qui permet de concevoir et exploiter des services informatiques alignés à la stratégie de l’entreprise et qui soutiennent ses fonctions de base. La démarche ITIL apporte aux organisations et aux particuliers un guide clair pour l’intégration de meilleures pratiques de l’industrie pour de faciliter la croissance, la transformation et le changement dans l’entreprise. ITIL peut être utilisée afin de répondre aux exigences de la certification ISO 20000 (partie 11).

La certification ITIL foundation permet aux bénéficiaires de démontrer leurs compréhension des concepts liés et la capacité à mettre en œuvre et adapter le cadre pour répondre à leurs besoins spécifiques.” el_class=”” el_style=””][/bt_header][bt_button text=”S’Inscrire” icon=”fa_f044″ url=”https://www.danafc.com/a-propos/inscription/” target=”_self” style=”Filled” icon_position=”Right” color=”Accent” size=”Big” width=”Normal” el_class=”” el_style=””][/bt_button][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSemiSpaced” bottom_spaced=”bottomSpaced” skin=”inherit” full_screen=”no” divider=”no” back_image=”” back_color=”” back_video=”” video_settings=”” parallax=”” parallax_offset=”” el_id=”” el_class=”” el_style=”” vertical_align=”inherit” animation=”” animation_back=”” animation_impress=””][bt_row el_class=”” el_style=””][bt_column width=”1/2″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][bt_header superheadline=”Apercu de” headline=”Nos Ateliers” headline_size=”large” dash=”bottom” subheadline=”La formation couvre l’ensemble des thèmes, principes et processus du management de projet avec le référentiel Prince2® (Project In Controlled Environments). La session comprendra des présentations, exercices et des études de cas qui préparent à être immédiatement opérationnel.
” el_class=”” el_style=””][/bt_header][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”1./” headline=”Introduction” headline_size=”small” dash=”bottom” subheadline=”Présenter le contexte et l’importance des services informatique et définir les termes clés utilisés dans l’ensemble du cycle de vie des services. ” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=””][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”2./” headline=”Stratégie des Services” headline_size=”small” dash=”bottom” subheadline=”Cette première phase du cycle permet de définir la suite de services informatiques que l’organisation doit offrir à sa clientèle en appui de la stratégie d’entrepris, d’identifier et faire croitre le marché pour ses services et de comprendre la valeur crée pour le client afin d’une tarification adaptée.
” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][bt_row el_class=”” el_style=””][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”3./” headline=”Conception des services ” headline_size=”small” dash=”bottom” subheadline=”Cette phase du cycle décrit des procédures à mettre en oeuvre afin de concevoir des services conformes au besoins des utilisateurs et présentant toutes les garanties satisfaisantes en termes de disponibilité, capacité, continuité et sécurité pour son utilisation à long terme. Il s’agit aussi d’identifier les solutions idoines pour faciliter la mise en oeuvre efficiente des services. ” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”4./ LA GESTION DU” headline=”Transition des services ” headline_size=”small” dash=”bottom” subheadline=”Cette phase décrit les étapes nécessaires pour la mise en place des éléments utiles à la réalisation des services. Elle définit une démarche maitrisée pour développer, construire, tester, valider et déployer les nouveaux services ou modifier ceux existants.” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”5./” headline=”Exploitation des services ” headline_size=”small” dash=”bottom” subheadline=”Présente les meilleures pratiques permettant de maintenir la qualité et la stabilité des services en période d’exploitation, ainsi que le support multiforme au client. ” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”6./ ” headline=”Amélioration continue des services ” headline_size=”small” dash=”bottom” subheadline=”Cette phase comprends un guide pour mieux identifier et traiter les potentiels points de défaillance afin d’améliorer la valeur apportée des services et optimiser les processus de gestion opérationnelle. ” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSpaced” bottom_spaced=”bottomSpaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”#f2f2f2″ back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”2/3″][bt_header superheadline=”” headline=”Public Visé” headline_size=”medium” dash=”no” subheadline=”La formation ITIL Foundation est conçue pour toute personnes souhaitant acquérir un niveau de compréhension de base des services informatiques.” el_class=”” el_style=””][/bt_header][/bt_column][bt_column width=”1/3″][bt_text]

  • DSI, Responsable de centres d’appels.
  • Responsable Développement SI.
  • Responsable Infrastructure SI.
  • Responsable d’applications.
  • Personnel de Help Desk, Centre de services.
  • Chef de projet informatique, développeur.
  • DAF, Directeur de compte en SSII.
  • Architecte, urbaniste informatique.
  • Directeur qualité, responsable qualité.
  • etc.

[/bt_text][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSpaced” bottom_spaced=”bottomSpaced” skin=”dark” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”#041e42″ back_video=”” video_settings=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row el_class=”” el_style=””][bt_column width=”1/1″ align=”right” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][bt_header superheadline=”” headline=”La Méthode ITIL” headline_size=”medium” dash=”no” subheadline=”Le management de bout en bout des services informatiques” el_class=”” el_style=”margin-bottom: 0px;”][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][bt_row el_class=”” el_style=””][bt_column width=”3/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][bt_text]

ITIL offre un cadre systématique pour la définition et la fourniture de services informatiques conformes aux besoins du client et à la stratégie de l’entreprise. Le succès d’ITIL est lié à l’attention que méthode accorde à la satisfaction client, la définition des roles et responsabilité dans le cadre de processus clairement documentés et l’amélioration desdits processus.

[/bt_text][/bt_column][bt_column width=”1/4″][bt_image image=”1346″ caption_text=”” caption_title=”” show_titles=”no” size=”” shape=”square” url=”” target=”_self” el_class=”” el_style=””][/bt_image][bt_header superheadline=”ORGANISME DE FORMATION AFFILIÉ” headline=”” headline_size=”small” dash=”no” subheadline=”ITIL® is a registered trade mark of AXELOS Limited used under the permission of AXELOS Limited. All rights reserved’ ” el_class=”” el_style=””][/bt_header][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSpaced” bottom_spaced=”bottomSpaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/1″][bt_header superheadline=”” headline=”Bénéfices” headline_size=”large” dash=”bottom” subheadline=”” el_class=”” el_style=””][/bt_header][/bt_column][/bt_row][bt_row][bt_column width=”1/2″][bt_header superheadline=”Particulier” headline=”Pour vous” headline_size=”medium” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_text]

  • Développer votre carrière
  • La maitrise accrue des principes et concepts sous-jacents de l’identification, la planification, la fourniture et le support des services informatique
  • La capacité la productivité et l’efficience des services ou processus informatiques qui vous incombent
  • Mieux collaborer avec les autres parties prenantes des services grâce à une meilleure perception de votre fonction ainsi que des responsabilités des autres parties

[/bt_text][/bt_column][bt_column width=”1/2″][bt_header superheadline=”Entreprise” headline=”Pour votre organisation” headline_size=”medium” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_text]

  • Un portefeuille de services informatiques bien alignés sur priorités et le objectifs stratégiques. de l’organisation
  • La possibilité d’optimiser la valeur et l’efficience du portefeuille de services
  • Des processus en place pour améliorer la relation client à travers un portefeuille de services équilibré, cohérents et compétitifs
  • Compétences productivité accrue du personnel informatique
  • Meilleure satisfaction des utilisateurs et de la clientèle vis-à-vis de la fonction informatique

[/bt_text][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSpaced” bottom_spaced=”bottomSpaced” skin=”inherit” full_screen=”no” divider=”no” back_image=”” back_color=”#f1f1f1″ back_video=”” video_settings=”” parallax=”” parallax_offset=”” el_id=”” el_class=”” el_style=”” vertical_align=”inherit” animation=”” animation_back=”” animation_impress=””][bt_row el_class=”” el_style=””][bt_column width=”1/2″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][bt_header superheadline=”rencontrer nos” headline=”Facilitateurs” headline_size=”medium” dash=”bottom” subheadline=”Completely pursue scalable customer service through sustainable potentialities. Holistically pontificate installed base portals. Dynamically innovate resource-leveling customer service.” el_class=”” el_style=””][/bt_header][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”btTextIndent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=”#ffffff”][bt_image image=”” caption_text=”” size=”bt_latest_posts” shape=”square” url=”speaker-profile” target=”_self” el_class=”btTextCenter” el_style=”” caption_title=”” show_titles=”no”][/bt_image][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”” headline=”” headline_size=”small” dash=”bottom” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/4″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveup” text_indent=”btTextIndent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=”#ffffff”][bt_image image=”1109″ caption_text=”” size=”bt_latest_posts” shape=”square” url=”speaker-profile” target=”_self” el_class=”btTextCenter” el_style=”” caption_title=”” show_titles=”no”][/bt_image][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”Fabrice” headline=”Mbanga” headline_size=”small” dash=”bottom” subheadline=”Consultant et formateur PRINCE2, ITIL, MSP, P3O” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_icons][bt_icon icon=”fa_f08c” icon_title=”” icon_type=”btIcoDefaultType” icon_color=”btIcoDefaultColor” icon_size=”btIcoMediumSize” url=”https://www.linkedin.com/in/fnmbanga/” target=”no_target” el_class=”” el_style=””][/bt_icon][bt_icon icon=”fa_f2aa” icon_title=”” icon_type=”btIcoDefaultType” icon_color=”btIcoDefaultColor” icon_size=”btIcoMediumSize” url=”http://www.viadeo.com/fr/profile/fabrice.mbanga” target=”no_target” el_class=”” el_style=””][/bt_icon][/bt_icons][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSpaced” bottom_spaced=”bottomSpaced” skin=”light” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_video=”” video_settings=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row el_class=”” el_style=””][bt_column width=”1/2″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][bt_header superheadline=”” headline=”Inclus dans le prix” headline_size=”medium” dash=”bottom” subheadline=”” el_class=”” el_style=”margin-bottom: 0px;”][/bt_header][bt_hr top_spaced=”topSemiSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/2″ align=”right” vertical_align=”btMiddleVertical” border=”no_border” cell_padding=”default” animation=”no_animation” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” el_class=”” el_style=”” background_image=”” inner_background_color=””][/bt_column][/bt_row][bt_row][bt_column width=”1/3″][bt_icons][bt_service icon=”s7_e6b5″ icon_type=”btIcoDefaultType” icon_color=”btIcoAccentColor” icon_size=”btIcoBigSize” url=”” headline=”Avant la formation” dash=”” text=”Assistance en ligne à la préparation de la formation.” el_class=”” el_style=””][/bt_service][/bt_icons][/bt_column][bt_column width=”1/3″][bt_service icon=”s7_e65d” icon_type=”btIcoDefaultType” icon_color=”btIcoAccentColor” icon_size=”btIcoBigSize” url=”” headline=”Pendant la formation” dash=”” text=”3 Jours de formation
Résidence à l’hotel (optionnel): 3 nuits
Un Facilitateur
Maximum 16 participants
Supports de cours
Carnet de note
Collations et pauses café
Exercises et études de cas
Examens ITIL® Foundation” el_class=”” el_style=””][/bt_service][/bt_column][bt_column width=”1/3″][bt_service icon=”s7_e68f” icon_type=”btIcoDefaultType” icon_color=”btIcoAccentColor” icon_size=”btIcoBigSize” url=”” headline=”Après la formation” dash=”” text=”Certificat
Accès au réseau Excellence Projet en Afrique
” el_class=”” el_style=””][/bt_service][/bt_column][/bt_row][/bt_section]